Returns, shipping, commissions and privacy. Written plainly, because nobody should have to guess what they are agreeing to.
Every piece here is made by hand, and what you can return depends on whether it was made for the shop or made for you.
You have fourteen days from delivery to return a shop piece for a refund or an exchange, as long as it is unworn and in the condition it arrived in. Write to the studio before sending anything back so Melissa can tell you where it is going and watch for it.
Return postage is yours to cover, unless the piece arrived damaged or was not what you ordered. In that case she covers it.
These are final sale. A commission is built to your measurements from materials set aside for your order, and it usually cannot be sold to anyone else. The exception is a fault on her side: if a commission arrives damaged, does not match the design you approved, or was built wrong, tell her within seven days of delivery and she will put it right.
Whether it came from the shop or was made for you, if a piece arrives damaged or faulty, send photographs within seven days of delivery. Depending on what happened she will repair it, replace it, or refund it.
Separately from the seven day window, workmanship is covered for thirty days. That means a ring that opens at its own closure, a clasp that fails at its join, or a wire wrap that comes loose. Faults like those show up in the first few wearings rather than months later, which is why the window is short and honest rather than long and vague.
Not covered: snagging, pulling, forcing a slip collar, crushing, or alteration by someone else. Metal that has been pulled looks pulled, and it would not be fair to treat that as a fault in the making. None of it means the piece is finished, though. Almost anything can be rebuilt, including well outside thirty days and including obvious accidents. Send a photograph and she will quote the repair at a fair price.
Write to studio email with your order number and what is wrong. She answers within two business days with what to do next.
Shop pieces are finished and in hand, so they go out within two to five business days of your order, not counting weekends and holidays. A commission ships when it is finished, on the timeline agreed with you when the design was approved.
Shipping is calculated at checkout from your address and the size and weight of the order. When the piece is posted you get a confirmation email with a tracking number so you can follow it.
Customs fees, import taxes and duties charged by your own country are yours to pay. They are not included in the shipping charged at checkout, and the studio has no way to calculate or control them.
Everything is packed carefully and posted tracked. Once it leaves her hands the carrier is responsible for it, and delays there are outside her control. If a parcel is badly delayed or looks lost, write to studio email and she will help you open a claim with the carrier.
Please check your address at checkout before you pay. A parcel sent to an address you supplied incorrectly is not something she can recover.
A commission is a collaboration. These terms exist so that you and Melissa agree on the same thing before any metal is cut.
Every commission begins with a conversation about what you want: style, metal, length, and any particular symbol or stone. Once the details are settled she gives you a firm price and a timeline. Nothing is charged before you approve that.
A fifty percent deposit reserves your place in the queue and pays for the materials set aside for your piece. It is not refundable, because both the time and the materials are committed the moment it is paid. The balance is due when the piece is finished and photographed, before it ships.
Most commissions take two to four weeks depending on complexity and how many are ahead of yours. Weaving begins once you approve the final design, and that estimate runs from your approval rather than from the deposit. If anything changes along the way she will tell you.
Two rounds of revisions are included during the design stage, before weaving begins. Length, metal, and smaller design decisions can all be adjusted then at no cost. Changes asked for after weaving has started may cost extra depending on how much has already been built, and she will always tell you the cost before doing the work.
Once weaving is underway, a major design change may mean starting the piece again, which affects both the price and the date. She will never make a change that costs you more without telling you first.
A commission is built to the size you give. Send exact measurements when you order, and ask before ordering if you are unsure how to take them. Resizing afterwards is chargeable.
Finished commissions are final sale, except where the fault is hers. See the returns section above.
Ouroboros Opus, LLC respects your privacy. This explains what is collected, what it is used for, and what you can ask to have done with it.
When you buy something, ask about a commission, or write to the studio, this may include:
Payments run through PayPal's secure checkout, and access to your details is limited to what is needed to get your order to you.
Your information is never sold or rented. It is shared only where an order cannot be completed without it, which means the payment processor to take payment and the postal carrier to deliver the parcel.
The site may use cookies to remember your preferences and understand how visitors move around it. You can turn cookies off in your browser, though some things may stop working properly if you do.
You can ask to see the information held about you, to have it corrected, or to have it deleted. Write to studio email and she will handle it.
This policy may be updated from time to time. Any change will appear on this page with a new effective date. Effective 15 August 2026.
Questions about any of this go to the same place everything else does.
Effective 15 August 2026